Hopefully, Drobo will release an upgrade to the 8D (and their other devices with Thunderbolt 3 support) that overcomes whatever "issue with connectivity" it's having before anyone loses any data. I rely on the 8D Drobo sent me, so I'm not going to upgrade to Catalina for a while. That's why Drobo is recommending you "wait on upgrading." Since Drobo has "noticed an issue with connectivity," there's no real way to re-route the 8D to a USB C port. On the other hand, the wonderfully beefy Drobo 8D only has Thunderbolt 3 ports. While not necessarily ideal because USB C is slower than Thunderbolt 3, switching cables from Thunderbolt 3 to USB C is not a big hassle. The 5D3 comes with one USB C port and two Thunderbolt 3 ports. For now, we recommend 5D3 customers to use the USB C port, and for Drobo 8D customers to wait on upgrading. We have noticed an issue with connectivity over Thunderbolt 3 on macOS Catalina 10.15 and are actively working with Apple. Buried in the company's Upgrade Guide for macOS Catalina, where it discusses how to properly backup and then upgrade most Drobo storage arrays, was this warning: I've been using it all year and am very satisfied with its performance.īut now, Drobo has issued a warning. What made the 8D stand out was that it was Drobo's first Thunderbolt 3-based device. Late last year, I gave you a look at Drobo's latest direct-attached storage array, the Drobo 8D. But now, we've got a bigger warning for you. So far, most of the coverage about Catalina has been about software incompatibilities. However, the Catalina upgrade has bigger potential to upset because Apple has finally eliminated support for 32-bit apps. Every big OS upgrade causes some incompatibility. He described how many of his 300+ apps were not yet compatible with Catalina. With watchOS 9, Apple steadily builds its healthcare legacy ICloud Shared Photo Library: New way to shareĬarPlay is bringing your iPhone to your dashboard New-look MacBook Air is a sign of confidence. Yesterday, ZDNet's storage guru Robin Harris reported that he went ahead and upgraded his Mac to macOS Catalina as soon as it was released. In the meantime, don't forget to back to another device (and since there are external device issues, it might not hurt to make that backup destination a network device, like the Synology NAS I reviewed). Let me know if you've upgraded with your 8D and how things are working out. Personally, I'm a little concerned with the premise that because "this is a broader issue across multiple external devices, we do not believe that this should prevent Drobo users from upgrading to Catalina." I'm going to hold off for a while on my upgrade, at least until Catalina gets a few more point upgrades. Customers can also reach out to Drobo's support team directly via the support portal () for assistance at any time." Drobo Dashboard can be made to work currently by manually adding privileges through 'System Preferences'. We will share this with all of our customers as soon as it is available.Ĭustomers should note, the Drobo Support Knowledge Base on Catalina can be found here. However, as this is a broader issue across multiple external devices, we do not believe that this should prevent Drobo users from upgrading to Catalina.ĭrobo is also planning to release an updated Dashboard that supports Catalina later this month, which will enable users to upgrade firmware, gather diagnostics and format new volumes. We will share an update with all of our customers as soon as we receive this. We have reported this to Apple in regards to Drobo specifically and we are still awaiting an update from the company. MacOS Catalina has reported issues with multiple external devices from various manufacturers. Since then, we've gotten a statement from Rod Harrison, VP of Engineering at StorCentric, parent company of Drobo: November 14 Update: We originally published this article on October 10.
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